Privacy Policy for WattleWood Creations

WattleWood Creations is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our services, and your choices about the collection and use of your information.

Information We Collect

We collect information to provide and improve our services, including custom wooden jewelry crafting, bespoke design consultation, eco-friendly material sourcing, hand carving and finishing, and small-batch production. The types of personal information we may collect include:

• Information you provide directly to us: This includes your name, email address, postal address, phone number, and any other information you provide when you contact us, request a consultation, place an order, or communicate with us about designs and customisations.
• Transaction Information: Details about purchases you make through our service, including payment information (note: we do not store full payment card details; these are processed securely by third-party payment processors), and details of the products and services you have acquired.
• Communications: Records of your correspondence with us, including emails and other interactions.
• Usage Data: Information about how you access and use our online platform, such as IP addresses, browser types, operating systems, referring URLs, site navigation, and interaction patterns. This helps us understand how our services are used and to improve your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and deliver the services you request, including fulfilling orders for custom jewelry and conducting design consultations.
• To communicate with you about your orders, inquiries, and to provide customer support.
• To personalise your experience and to tailor our product offerings and communication to your preferences.
• To improve and optimise our services, website, and the overall customer experience.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations and protect our legal rights.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, email delivery, and marketing assistance. These service providers are only provided with access to the information necessary to perform their functions and are required to protect the information in a manner consistent with this Privacy Policy.
• Legal Requirements: If required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

We implement a variety of security measures designed to maintain the safety of your personal information when you place an order or access your personal information. We employ administrative, technical, and physical safeguards to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• WattleWood Creations
• 4502 Banksia Way, Suite 7
• Byron Bay, NSW 2481
• Australia